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Frequently asked questions

Do you accept international orders?
Yes!!  We ship world wide.  However there are some restrictions regarding this matter.  Please click here for more information.

I'm looking for a special item, can I custom order?

Yes, please click here to read about our special order policy. 

Where is your store in Jacksonville?  I can't find it...

We are an E-Commerce business.  If someone told you that we run a shop in town that is open to the public, unfortunately they were lying.

Does Airsoft Unlimited upgrade internal parts such as springs, etc... ?
No, sorry.

Do you offer any offline payment methods such money orders, checks, etc... ?
No.  Sending a money order through the mail, and the time it takes for us to deposit one, simply slows down transactions.  It is also difficult to verify someone's age through these types of payment methods.  We may make very limited exceptions for existing customers or special circumstances.

Do you offer any wholesale services?
No, sorry, we only conduct retail sales.  However discounts may be available on large purchases.

What's Airsoft Unlimited's return policy?
Please click here for complete information

I had a technical question regarding a product

Expanded FAQ for these matters can be found here

What can you tell me about your Free Shipping policy?
Please click here

My question isn't listed

Please send e-mail inquiries to   We'll be happy to help you with questions regarding orders, technical specifications of products, or other customer concerns.

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