Most orders placed by 3 PM eastern time on working days time will ship out the same day. This applies to the majority, but not all. Those that do not ship out the same day, are guaranteed to go out the next business day. Potential exclusions are as follows:
Same and next day shipping may not apply to orders placed on holidays, weekends, that contain out of stock items, or do not comply with the terms of sale. This policy does not apply to sales where credit card authorization has failed, or inaccurate or incomplete information was provided (typographical errors, etc...). Orders placed on Friday that do not ship out that day, will go out on Monday. Shipments that are unusually large or heavy (such as those over 70 pounds), or require special boxes/packing materials may take an extra day to process. Please note that same day shipping is not guaranteed on Pandora's Box series.
Purchases requiring additional communication or special circumstances, such as postal shipments going to PO boxes, or mismatched billing and shipping addresses are guaranteed only if a response is received in a timely fashion. Transactions placed during non business days will ship within 1 or 2 working days. Anything placed after 3 PM, EST is guaranteed to ship either the next business day, or the day after.
Please note that our same day shipping policy does not apply to international orders outside of the USA - however most of these orders are shipped within 2 business days.
When natural disasters strike, such as hurricanes; roads may be closed, carrier offices may shut down, and transit times may be delayed. During the holiday season, such as Xmas, carriers do not guarantee transit times for Ground shipments. We will transfer the package to them within our promised time frame - but their actual delivery time is beyond our control unless an Express shipping method is selected. Please be mindful of shipping delays during times such as these.